DELIVERY, RETURN, AND REFUND POLICY FOR AMBIENT VIBES
Effective date: 16th February 2024
1. Introduction
Welcome to Ambient Vibes, a haven for exquisite natural wax, scented essential oil candles. Our mission is to enrich your environment with quality products and unparalleled service. This Delivery,Return, and Refund Policy is designed to ensure your utmost satisfaction and clarity throughout your purchasing experience, specifically catering to our clientele in the United Kingdom.
2. Scope of the Policy
This policy governs all transactions made on our website, Ambient Vibes, and is
exclusively applicable to our UK-based customers. It is crafted to align with UK consumer
laws, providing protection and assurance both to you, our esteemed customer, and to our
business.
3. Delivery Policy
Delivery Timeframes and Methods:
Orders are typically processed and dispatched within 3-5 business days.
We utilise reliable delivery services such as DPD courier services to ensure your orders arrive in pristine condition and in a timely manner.
Delivery Charges:
A flat rate of £6.99 is charged for each order.
Special promotional offers may include free delivery, which will be clearly
communicated on our website.
Handling Delivery Issues:
Should you encounter any issues with your delivery, such as lost or damaged items,
we encourage you to contact us immediately.
We are committed to resolving such issues swiftly, with options for replacement or
refund depending on the situation.
4. Return Policy
Return Eligibility Period:
You have a 14-day period, starting from the date of delivery, to initiate a return.
Items must be in the same condition as received: unused, unopened, and in original
packaging to qualify for a return.
Conditions for Eligible Returns:
Products must be returned in a sellable condition, free from any damage, including
scratches or tears, both on the product and its packaging.
The returned item must reach us in the condition it was sent.
Process for Initiating a Return:
For a return, please reach out to our customer service team at [contacts@ambientvibes.co.uk],providing your order details and the reason for return.
Customer Responsibilities:
Return shipping costs are borne by the customer.
We recommend a trackable shipping service for returns to ensure the items safe
arrival.
Inspection and Acceptance of Returns:
Returned items will undergo inspection upon receipt.
Following a successful inspection, we will process your refund or exchange as per
your request.
5. Exclusions from Returns
Non-Returnable Products:
Products sealed for health protection or hygiene purposes are not eligible for return
once the seal is broken or tampered with.
This includes items where the hygiene seal has been removed, altered, or damaged.
Return Exemptions:
We cannot accept returns in cases where the product is damaged due to misuse or
neglect.
Customised or personalised items are also exempt from the return policy unless they
are faulty.
6. Refund Policy
Refund Eligibility:
Refunds are issued for items returned within the 14-day period, following our return
conditions.
Refunds include the cost of the product but exclude shipping fees, except in cases of
faulty items.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or
rejection of your refund.
Approved refunds will be processed, and a credit will automatically be applied to your
original method of payment within 7 working days.
Partial Refunds:
In instances where only part of an order is returned, the refund will correspond to the
returned item's value.
7. Cancellation Policy
Cancellation Before Dispatch:
Orders can be cancelled prior to dispatch without any charge.
Please contact our customer service immediately if you wish to cancel your order.
Post-Dispatch Cancellation:
If cancellation is requested after dispatch, it will be treated as a return, and return
shipping costs will be the responsibility of the customer.
8. Payment Terms
Accepted Payment Methods:
We accept various forms of payment, as detailed on our website, for the convenience
of our customers.
Payment Requirement:
Payment is required at the time of purchase.
The transaction must be completed through our website for order processing and
delivery.
9. Legal Compliance and Customer Rights
Adherence to UK Consumer Law:
Our policies are created in strict adherence to UK consumer protection laws.
We ensure that all transactions, returns, refunds, and cancellations comply with the
legal standards set forth by relevant UK authorities.
Customer Statutory Rights:
Nothing in this policy will affect or limit the statutory rights of any consumer.
Customers are encouraged to familiarise themselves with their rights under the
Consumer Rights Act 2015 and related legislation.
10. Amendments to the Policy
Policy Updates:
We reserve the right to update or modify this policy at any time.
Significant changes will be communicated through our website or via email to our
registered customers.
Review and Acceptance:
Continued use of our website and services following any changes to this policy will
constitute acceptance of such changes.
We encourage customers to review this policy periodically for any updates or
modifications.
11. Contact Information
Customer Support:
For any inquiries or assistance related to our Delivery, Return, and Refund Policy,
Please contact our customer service team at [contacts@ambientvibes.co.uk].
We are committed to providing prompt and helpful support to address any of your
concerns.
12. Commitment at Ambient Vibes, we are dedicated to ensuring your complete satisfaction with our products and services.
We believe in building lasting relationships with our customers based on trust and
transparency.
Ambient Vibes